Not a photographer, but not exactly pleased with Canon

If’ you’re on Google+ you may know about my woes with my Canon SX130 is.  It’s a nice substantial point and shoot that I won back at the end of 2010.  I’ve taken a bazillion pictures with it and was working on the next bazillion when on Valentine’s Day it failed.
It kept cutting off and the lense wouldn’t collapse back into the body.  After being pissed about it for a few days.  I gave the camera a closer inspection and found that the battery door was cracked and wouldn’t close.
This is my fourth Canon point and shoot, the second with a battery door problem. Two Saturdays ago I took a chance at getting the camera fixed and stopped at Wolf Camera.  The salesperson said they don’t do on-site work, the SX130is was still so new that it was even listed in their service book and it would likely cost $200 to send out, which I thought was outrageous. She then suggested that I use duct-tape, proceeded to tape it up for me and also recommended another a repair shop to get the battery door replaced.
On President’s Day I went to Camera Repair Japan (CRJ) and a few days later they told me that Canon is not producing battery covers for this model and that they are only offering replacement cameras.  She like the lady at Wolf Camera recommended duct tape.
Friday I finally called Canon.  They told me that they are offering replacements for out of warranty models for $130.00.  I was like WHAT?  She also told me that there was a Canon loyalty program in which I could purchase another camera at a discounted price which included (all refurbs) the SX 120is, T1i, Rebel XS and T2i, but none of my current model.  Though I’d love an SLR I can’t justify that purchase right now due to my lack of knowledge (remember, not a photographer) and I just don’t have the cash.  I decided to roll with the duct tape or to hold the cover closed while taking pictures.
Then I went to Target.
There to pick up a new gym bag and socks I stopped in electronics and saw that my model was on sale for $99, there was also a Nikon on sale for the same price. The guy tells me the only $99 Nikon available was the display.
I walked out with the Nikon, like it so far and will discuss it in a subsequent post.
What rubbed me raw about the battery door situation was that Canon wanted me to buy a refurb for more than what a new one costs. Although the camera is just a point and shoot I do use it daily and want it to perform.  If it  doesn’t for whatever reason I really don’t want to go through a bunch of changes to get it fixed or replaced.
If it’s this difficult now, what will it be like be like when I plunk down DSLR change?
Photographers and hobbyists please weigh in.  What’s been your experience with Canon repair and replacement? Does it get better or worse as the price of your gear goes up?
Note: I am aware that Nikon is changing or attempting to change their policy which would prohibit local repair shops from receiving parts to fix their products.  What is going on with that?
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4 thoughts on “Not a photographer, but not exactly pleased with Canon

  1. Sergio Garcia says:

    All my images on my website are shot with a Nikon. Honestly nothing I can complain about and I’ve been shooting with Nikon for over 5 years, love it!


  2. […] wrote a post in February about my camera woes.  My Canon SX130is (point and shoot) suffered an injury and requires special care when in use, it […]

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